- 2026-05-29
- by LethaldiranMX
- Trends
- 0 Comments
DeveloperConnect your WooCommerce store to Egentify for AI-powered chat, voice, and ticketing support on your storefront.
Egentify for WooCommerce adds an AI customer support widget to your storefront and connects your store data to your Egentify project. Customers can ask questions, track orders, and get help in natural language; you manage conversations, voice calls, and tickets from your Egentify dashboard.
Features
- AI chat widget injected into your storefront footer
- Customizable widget appearance (color, position, offsets, corner radius, welcome message, starter buttons)
- Order tracking and product lookup for customers
- Live conversation routing to your Egentify dashboard
- Optional voice and email ticketing channels (configured in Egentify)
- WooCommerce REST endpoints that let Egentify search your catalog and content
Requires an Egentify account. Sign up at egentify.com.
External services
This plugin connects to Egentify, a third-party SaaS service operated by Egentify, Inc.
What the plugin sends to Egentify:
- On connect: an authorization code generated by your store, your shop URL, your WordPress user ID, and a persistent plugin instance ID (one-time during the OAuth flow).
- On connect: auto-generated WooCommerce REST API keys with read/write permission. These credentials let Egentify’s commerce provider call your WooCommerce REST API directly to read and manage store data — including orders, customers (names, addresses, email addresses and other personal data), refunds, and products — on your behalf. The keys are created under the connecting administrator’s account and POSTed to Egentify for encrypted storage. Removing them: click Disconnect, or delete the “Egentify (auto-generated)” key under WooCommerce Settings Advanced REST API. Uninstalling the plugin also removes them.
- On settings save: your configured widget appearance values (position, color, welcome text, starter buttons).
- On a recurring weekly schedule (WP-Cron), while connected: a heartbeat containing your plugin instance/installation ID and version information about your environment (plugin version, WordPress version, WooCommerce version, PHP version) so Egentify can verify the connection is healthy. You can stop this at any time by clicking Disconnect.
- On storefront widget load: a short-lived signed session token containing the visitor’s customer ID (if logged in) so Egentify can scope responses to that customer.
- On chat message: the customer’s message text and any context the AI requests (order lookup, product search) via the plugin’s own REST endpoints.
What Egentify sends back:
- On connect: a project ID and signing secret used to authenticate subsequent requests.
- On widget load: the AI widget JavaScript bundle (loaded from
egentify.com/widget/chat-widget.js). - On chat message: the AI’s response.
Service terms and privacy:
- Terms of Service: https://egentify.com/terms
- Privacy Policy: https://egentify.com/privacy
The plugin makes no external requests until you click Connect to Egentify in the plugin settings.
