- 2026-05-22
- by LethaldiranMX
- Trends
- 0 Comments
LethaldiranMX Insight
This plugin addresses a critical legislative shift for Slovak e-commerce operators, specifically targeting compliance with EU Directive 2023/2673 and Slovak Act 108/2024 Z. z. By transitioning the legally mandated contract withdrawal and complaint processes from static PDF downloads to interactive, trackable web forms, it significantly reduces administrative friction and legal liability. The integration of automated deadline tracking via WP Cron and structured database logging transforms what is typically a chaotic manual email workflow into an organized, audit-ready operational system.
Best Fit & Operational Role: This tool is an essential addition to the WordPress stack of any WooCommerce store operating in the Slovak market that must comply with modern consumer protection laws. It fits cleanly into the customer account and support lifecycle, serving as a self-service portal for returns and claims. Because it handles sensitive customer submissions and file uploads directly within the WordPress database and file system, it acts as a localized mini-CRM for post-purchase disputes without relying on expensive, third-party SaaS platforms.
Potential Limitations & Pitfalls: Since the plugin supports file uploads up to 5MB for complaint evidence, site administrators must monitor disk space usage and ensure strict security policies are in place for the uploads directory. Additionally, relying on WP Cron for the critical 30-day statutory deadline reminders means stores with low traffic should configure a system-level cron job to prevent missed notifications. Finally, because the plugin does not automate refunds, inventory adjustments, or carrier shipping labels, store managers must still establish manual operational workflows to execute the physical and financial aspects of returns.
Withdrawal-from-contract & complaint (reklamácia) forms for WooCommerce. EU Directive 2023/2673 + SK Act 108/2024 ready.
🇸🇰 Slovenský popis
Tento plugin pridáva do vášho WooCommerce e-shopu online formuláre na odstúpenie od zmluvy a reklamácie, plne v súlade s európskou Smernicou EÚ 2023/2673 a slovenským zákonom č. 108/2024 Z. z. o ochrane spotrebiteľa.
Pre koho je to určené:
Pre slovenských prevádzkovateľov WooCommerce e-shopov, ktorí potrebujú:
- Splniť zákonnú povinnosť podľa EÚ smernice 2023/2673 (účinná od 19. 6. 2026), ktorá vyžaduje aby každý e-shop mal funkciu „Odstúpiť od zmluvy tu” priamo na webe (nie len PDF na stiahnutie).
- Zjednodušiť proces reklamácií — zákazník vyplní reklamáciu online, nemusí tlačiť papierový formulár, môže priložiť fotografie vady.
- Mať poriadok v reklamáciách — všetky odoslané reklamácie sa zhromaždia v administračnom rozhraní, kde môžete vyplniť reklamačný protokol, sledovať stav a vytlačiť oficiálny dokument.
Hlavné funkcie:
- Odstúpenie od zmluvy — formulár cez shortcode
[withdrawal_form], tlačidlo „Odstúpiť od zmluvy tu” pri každej objednávke v Mojom účte, automatická kontrola 14-dňovej lehoty (po vypršaní sa tlačidlo skryje), HTML potvrdenie s presným dátumom a časom odoslania (zákonný dôkaz na trvalom nosiči). - Reklamácie — kompletný online reklamačný formulár cez shortcode
[complaint_form](alias[reklamacia]), všetky polia zo štandardného slovenského papierového formulára: meno/firma, telefón, e-mail, IBAN, výrobca, model, výrobné číslo, dátum predaja, číslo objednávky/faktúry, popis vady. Voliteľné nahrávanie fotografií vady (drag & drop, JPG/PNG/WEBP/HEIC, do 5 MB). - Reklamačný protokol — admin vyplní rozhodnutie (výmena/vrátenie ceny/zamietnutie), dátumy, IBAN na vrátenie. Vytlačiteľný A4 protokol (browser-natívne uloženie do PDF), pripravený na archiváciu.
- 30-dňová zákonná lehota — plugin posiela 5 dní pred uplynutím automatickú pripomienku adminovi (cez WP Cron). Žiadna pokuta od ÚZP za zameškané reklamácie.
- Údaje predávajúceho — vyplníte IČO, DIČ, IČ DPH a adresu raz, zobrazuje sa v hlavičke formulárov aj na tlačenom protokole. Berie sa primárne z WooCommerce Nastavenia Všeobecné, voliteľný override.
- Plne preložené do slovenčiny — formuláre aj admin rozhranie.
Čo plugin NEROBÍ:
- Automatické refundy ani zmenu stavu objednávky vo WooCommerce
- Generovanie dobropisov alebo vratových štítkov
- Napojenie na dopravcov
- Výnimky z práva na odstúpenie (digitálny obsah, hygienický tovar atď.)
Tieto kroky rieši prevádzkovateľ manuálne podľa svojich obchodných podmienok.
Inštalácia v 3 krokoch:
- Aktivujte plugin
- Vytvorte 2 stránky a vložte do nich shortcode
[withdrawal_form]a[complaint_form] - V Spotrebiteľské práva Nastavenia zadajte URL týchto stránok + vyplňte IČO/DIČ ak ste firma
🇬🇧 English description
This plugin adds online forms for both withdrawal from contract and complaints (reklamácie) to your WooCommerce store, fully compliant with EU Directive 2023/2673 and Slovak Act No. 108/2024 Coll. on consumer protection.
Withdrawal from contract
- Shortcode
[withdrawal_form]— embeddable on any page - “Withdraw from contract here” button on every order in My Account (hides after 14 days)
- Automatic 14-day withdrawal-period check — visual and server-side blocking after expiry
- Automatic form pre-fill for logged-in customers
- Order ownership verification: e-mail or postcode for guest checkouts
- HTML confirmation e-mail with submission date and time (legal proof on a durable medium)
- HTML notification e-mail to the shop owner — supports multiple recipients (comma-separated)
- Rate limiting — max 10 attempts per hour per IP (admins bypass)
- Legally exact button wording per Articles 1 and 3 of the directive
Complaints (reklamácie)
- Shortcode
[complaint_form](alias[reklamacia]) - All fields matching the standard Slovak complaint form: buyer details, IBAN, brand, model, serial number, sale date, order number, invoice, defect description
- Brand and model are optional — focus is on the defect description
- Separate “Order number” field — auto-filled from order dropdown for logged-in customers, manual text input for guests
- Optional photo upload with drag & drop (up to 5 photos by default, configurable)
- Secure photo handling — real MIME-type verification (JPG, PNG, WEBP, HEIC), .htaccess protection, random filename hash, realpath safety check
- Auto-fill from order selection for logged-in customers (brand, model, sale date, order number, invoice number)
- Admin complaint list with filter (by status), search (name, e-mail, invoice, order number, ID) and pagination
- Admin “Reklamačný protokol” form — fill resolution (exchange / refund / rejected), expert assessment contact, dates
- Status pipeline: New In progress Resolved / Rejected (coloured badges)
- “Date resolved” is required when closing a complaint (auto-fills today if empty)
- Internal notes field (private) — visible only to admins, NOT included in print or customer e-mails
- Delete action with confirmation and disk cleanup of attached photos
- Optional status update e-mail to customer
- Printable A4 view — buyer-filled form + protocol on one page (browser-native print to PDF)
- Seller info settings — IČO, DIČ, IČ DPH, correspondence address (hybrid: WC Store Address + plugin overrides)
- WP Cron daily reminder e-mail to admin 5 days before the 30-day legal deadline expires (each complaint reminded only once)
- 30-day legal deadline reminder per Act No. 108/2024 Coll.
Common features
- Dedicated top-level admin menu “Spotrebiteľské práva” (Consumer Rights) with 3 clean submenus: Withdrawals from contract, Complaints, Settings
- Database log of all submissions (separate tables for withdrawals and complaints)
- Full multilingual support (EN, SK, CS, HU, DE, PL) — auto-detected from WordPress Site Language
- HPOS and legacy WooCommerce compatibility
- WordPress Privacy Policy integration in GDPR consent
- Automatic DB schema upgrades — new columns are added on plugin load if missing (no manual SQL needed)
WooCommerce compatibility
The plugin works with both order-storage systems:
- HPOS (High Performance Order Storage) — new
wc_orderstables, WooCommerce 7.1+ - Legacy — classic storage via WordPress posts/postmeta
Switching is fully automatic. HPOS compatibility is declared via FeaturesUtil — the plugin shows a green compatibility badge in WooCommerce > Settings > Advanced.
Legislation
The plugin is designed in compliance with:
- EU Directive 2023/2673 (effective 19 June 2026)
- Slovak Act No. 108/2024 Coll. on consumer protection (replaced Act No. 102/2014 Coll. effective 1 July 2024)
What the plugin does NOT do
- Exceptions from the right of withdrawal (digital content, hygiene goods, etc.)
- Automatic refunds or order status changes in WooCommerce
- Generating credit notes or return labels
- Carrier integration
These steps are handled by the shop owner manually according to their terms and conditions.
Usage
Withdrawal from contract:
- Create a page and insert the shortcode
[withdrawal_form] - In Consumer Rights Settings, enter the URL of that page
- Add a link to that page in your site footer
Complaints (reklamácie):
- Create a separate page and insert the shortcode
[complaint_form] - In Consumer Rights Settings, enter the URL of that page
- Fill in the Seller info section (IČO/DIČ if applicable) — these details appear on the printed protocol
Editorial note: This overview combines WordPress.org official plugin metadata with an AI-assisted LethaldiranMX editorial review. Plugin data should be verified on the official WordPress.org listing before installation.
